Prerequisites

The sale has already been completed.

Admin Voids

The following steps will guide you through doing a void in a Customer Account or Cash sale account in Admin

  • Log into the Admin Program

  • Click on Customer and enter the students last name or Cash as the last name to correct the Cash sale account. Hit the Search button to begin the search

  • Select the account from the list to open the account details.

  • Click on the Activity tab to display account transactions.

  • Find the order in the top section and highlight it by clicking on it.

  • Void the entire order by hitting Void Order. This will also give you the option to void any payment which is associated with the order. A prompt will give you the option to select yes or no.

  • You can also void an individual item by highlighting the order and then click on the individual item in the bottom section and hit Void Item.

  • Enter a comment and hit Ok to complete the void. 

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